How to Build Your Own Transactional Chatbot

insurance chatbots use cases

One of the biggest challenges faced by insurance companies is the slow and tedious processes involved in claims management. Power Automate can be used to automate manual tasks such as claims processing and underwriting, data entry, and document management, freeing up employees to focus on other responsibilities. Essentially, there is an average time of 3.2 hours per week of improvement in line-of-business for employee productivity when using Power Platform. Another way that the Power Platform can help the insurance industry is the use of Power BI to analyze data and provide insights into customer behavior, and analyze risks, claims trends, and other important metrics. This information can be used to make data-driven decisions that can improve the overall efficiency of insurance companies. Conversational AI delivers next generation chatbot capability, using conversational processes, AI, and Machine Learning.

  • This can all be done by sending the AI program and email with all the relevant documents attached, so it can then open a case and to all the legal paperwork.
  • For insurers, technology, automation, and AI are no longer a vision of the distant future.
  • Advanced algorithms and data analytics are being used to assess risk and set premiums, which has led to more accurate pricing and a more streamlined process.

There are stages between an insurer creating a product and a customer buying an insurance policy. Insurers have invented ways in which data can be used throughout this product journey which can often improve the customer journey. This can be through the creation of new innovative products or distribution channels, or through the use of new technologies in customer services that can speed up claims. There are many examples of where this has been done, but we have included specific ones below. AI-powered natural language processing (NLP) technology can be used to automatically analyze and understand large volumes of customer feedback and other unstructured data.

Employee Onboarding App in Microsoft Teams Developed by Acuvate Software

For many, digital communication offers a much quicker, smoother process than waiting to speak to a real human being. Puzzel, a leading provider of cloud-based contact center solutions, offers, among other things, artificial intelligence (AI) to deliver complete and cost-effective solutions. insurance chatbots use cases A chat bot is software that simulates human dialogue using artificial intelligence. AI is the key to delivering great customer experiences and personalized policies, it offers the agility needed to keep pace with shifting consumer expectations in a time of relentless change.

We hope you found these chatbot use cases from different industries useful. If you have any questions about chatbots and conversational AI for your business, our experts are happy to help. Bestattung Wien uses a service chatbot to provide customers with further information about necessary steps in case of death, different funeral methods and procedures, administrative procedures, funeral services and much more. As you can already see, chatbots can be used in various industries and for numerous use cases. It should contribute to your overall strategy and offer added value to employees and customers. The chatbot assistant of the nature resort Puradies in Salzburg provides information on various topics related to the 4-star superior resort.

Pioneering Business Transformation Integrating Generative AI with Intelligent Automation

The main duty of underwriters is to find the best deals and policy options by analysing data from multiple sources to reduce the risks. For example, adopting traditional methods takes around four weeks for this process. Stats show there is 43% of automation potential in the Insurance and Finance industries. While the world might not be quite ready for a fully automated system, 26% of consumers (the highest proportion of respondents) want to deal with mainly real people with some level of automation. It can also give suggestions so travellers get best offers and safety advice. Naturally the success of a chatbot project depends on the sophistication of the technology and the people sitting behind it, ready to lend their services when needed.

The shift in attitudes to utilising automation technology for customer engagement is already in-flight, as we have seen recently with multilingual and multimodal bots. Fujitsu helped combine an Al-based customer behavior recognition and product recognition solution. Registered and authorised users are recognised as they enter and leave the store and charged accordingly. Cutting losses at self-checkouts by cross-checking customers’ barcode scans against camera images to identify mismatches without the cost and complexity of adding graphical processing units (GPUs) to each checkout. Our connected retail solutions focus on improving the customer retail experience, increasing efficiency, growing business and boosting profitability.

IntelligentHQ leverages innovation and scale of social digital technology, analytics, news and distribution to create an unparalleled, full digital medium and social business network spectrum. Learn how to transform the customer experience through the next level of automation at He specialises in building sales growth for Väre through innovative digital channels. Reach out to Niko for questions about Johan Helbotti, Väre’s friendly little chatbot, and CX trainee. Johan Helbotti works hard as a CX trainee to answer easier customer questions at scale, and only forward the harder unanswered questions to his human colleagues.

Assisting in checking and analysis, bots can dramatically accelerate claims processing. This way, bots guide customers through the first notice of loss (FNOL) submission. By instructing consumers to insurance chatbots use cases take pictures and videos of the damage and then cross-checking the data, bots eliminate potential fraudsters. The insurance industry is all about providing the best possible service to clients.

Media & insights

Of these, only 10 companies were shown to make use of AI to help with their customer service requests. Interestingly, of those that didn’t have a chatbot, 7.81% of them had a live-chat-only function, and 24.2% of them had an online contact form. If you are completing a purchase on the web and want some more information on the product who do you ask? Similarly, if you are a customer interested in purchasing insurance online and want to raise a query about the policy what do you do?

What is an example of a healthcare chatbot?

ELIZA was the first chatbot used in healthcare in 1966, imitating a psychotherapist using pattern matching and response selection. However, ELIZA had limited knowledge and communication abilities. Today, chatbots offer diagnosis of symptoms, mental healthcare consultation, nutrition facts and tracking, and more.